Recruiting Beyond Resumes with James Callender
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Recruiting Beyond Resumes with James Callender

In this episode of Recruiters on the Rise, host Colleen Gallagher sits down with James Callender, VP of Workforce at EPC and host of the HR View Podcast. James brings a rare blend of experience from manufacturing floors and construction sites to JPMorgan Chase and a conviction that's stuck with him since his first day in HR, if you don't speak the language of business, you can't be a real partner to the people you serve. He shares how radical transparency with candidates leads to longer tenures, why the interview starts the moment someone submits an application, and how he's using AI to drive smarter workforce decisions without losing the human touch. Whether you're recruiting in the field or the C suite, this one hits differently.

Takeaways:
  • Know the business before you know the role. The best recruiters don't just fill seats, they understand how the company makes money, and that clarity helps them identify candidates who can think and operate at that same level. When you truly understand the business, everything else in the recruiting process becomes easier and more intentional.
  • Transparency isn't just nice, it's a retention strategy. James's first job out of college was the worst he ever had, and it shaped a career long commitment to radical honesty with candidates. Telling people the hard truths upfront, the long hours, the difficult dynamics, the real demands of a role leads to longer tenures and fewer regrets on both sides.
  • The interview starts before you ever say hello. From the moment a candidate submits an application or walks through the door, they're showing you who they are. James treats every touchpoint as part of the evaluation because once someone gets the job, the interview camera goes off and you see the real person.
  • AI is a tool, not a replacement for judgment. James is an enthusiastic adopter of AI for report automation, process efficiency, and applicant sorting but he's equally firm that human vetting still matters. Volume without discernment is just noise, and someone has to make sure the technology is working the way it should.
  • Learning only happens when someone wants it. Whether coaching a candidate, developing a team, or running a training, James believes growth is a two-way street. You can build the best program in the world, but if the person on the other side isn't ready to receive it, the knowledge won't stick and that's okay to acknowledge. 

Quote of the Show:
  • “HR used to be like being sent to the principal's office. That's always been my intent, to change that." — James Callender

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